Returns & Refunds

Personalized items

Every product in our store is made to order with your text. Because personalized goods cannot be resold, we do not accept returns or exchanges for a change of mind (this exception for personalized goods is set out in EU consumer law).

Damaged, faulty or wrong item?

If your order arrives damaged, defective or different from what you entered, we will make it right. Contact us as soon as you can with your order number and a photo of the problem, and we will send a free replacement or a full refund — your choice. We are liable for faulty goods for 2 years from delivery, as required by law.

Changes and cancellations

Spotted a typo? Message us within 2 hours of placing your order and we will update or cancel it free of charge. After that, production may already have started.

How to reach us

Use our contact form. We usually reply within one business day.